Refund policy

We want you to have the best experience with Melts. Returns rarely happen, but we do have a great policy in place.

You can return any unopened products within 30 days of your delivery date, and we'll refund you the full value of your order. Submitting a return takes about a minute, and we accept all returns within policy.

If you have specific questions about your return or exchange, our team is happy to help. You can reach us anytime at info@meltsinfusion.com.

Eligibility

To be eligible for a return, your product must be unopened, in its original packaging, and returned within 30 days of delivery. Please include your order number when reaching out so we can locate your purchase quickly.

Damages and issues

Please inspect your order upon arrival and contact us right away if anything is defective, damaged, or incorrect. Email info@meltsinfusion.com with your order number and a photo of the issue, and we'll make it right with a replacement or full refund at no cost to you.

Exceptions

For health and safety reasons, we cannot accept returns of opened products, products with broken seals, or items purchased more than 30 days ago. Free gifts, samples, and final sale items are also non-returnable.

How to start a return

Email us at info@meltsinfusion.com with your order number and reason for return. We'll respond within 2 business days with return instructions. Once we receive and inspect your unopened product, we'll process your refund within 5–7 business days to your original payment method.

Return shipping

Customers cover return shipping costs unless the product arrived damaged or defective. We recommend using a trackable shipping method, as we can't be responsible for items lost in transit.

Exchanges

Want to swap an unopened product for a different flavor? Just email us at info@meltsinfusion.com and we'll take care of it.

Questions?

We're here to help. Reach out anytime at info@meltsinfusion.com.